Refunds - Is there a system bug? | Member To Member Support

will_6370 · 2026-05-31T19:57:54.845000Z

I have just done a refund to a buyer out of courtesy. The item was delivered by Evri to a neighbour and then to my surprise I received the item back.I started a refund and the process is still running although I have had two emails telling me the buyer has been refunded and I can see the balance on my account has been reduced by the refund amount. The advice on the screen states I should receive an email stating how the refund money has been taken but nothing has arrived.The circle icon that goes round and round when the process runs is still going round so what could the process be doing now? Is there a bug in the system? Can I logoff now or does the process need to complete first?

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Refunds - Is there a system bug? | Member To Member Support | eBay UK