Refunds for undelivered item

Question

Hi 🙂Some advice please? I sold an item which hasn't been delivered, it's now almost 2 weeks overdue. I used Royal Mail Simple delivery, tracking shows it has been courier scanned but is still at the National Parcel Hub.  After contacting Royal Mail and not getting a satisfactory answer I'm going to advise the buyer to open a case with eBay to request a refund. My question is....if the item is found and delivered, after the buyer has been refunded, will I be notified by eBay of success...

papso22 · Accepted Answer

When you use simple delivery one of the advantages is that ebay handles the refunds for item not received cases, you don't need to do anything, and you keep the sale proceeds.   So tell the buyer to open a case.