Refunding Outbound Postage Costs | Member To Member Support

foxyred_1 · 2026-07-03T09:04:38.193175Z

Hello, I’m a private seller and I’m looking for clear advice on a change-of-mind return. The buyer selected “ordered by mistake,” and my return policy says the buyer pays return postage. My understanding is that I do not have to refund the original outbound postage for this type of return, and I’ve never been asked to pay the original postage cost when a buyer changes their mind. However, I’m getting conflicting information from eBay AI and the telephone help agent about the returns process, and the requested amount is showing as the item price plus the outbound postage cost. Can someone please confirm whether I only need to refund the item price, or if I must also refund the original postage cost? Thank you.

Discussions

Refunding Outbound Postage Costs | Member To Member Support | eBay UK