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refunding "changed my mind" return , can I withold the Special delivery charge ?
Customer used "special delivery option " instead of our standard free 1st class postage ,,, Can I deduct the Special Delivery cost charged when making a refund for the "changed my mind" return?
1 comment
tobiasd4
Mentor10 months agoIf buyer opened change of mind return, they pay return postage.
On receipt of item, you refund sold price & outgoing postage.
Ebay won't make you refund return postage, up to you if you do..