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Refunding a buyer for an item that has had a cancellation request denied 'early'....
How do I go about refunding a buyer who requested a cancellation, but has had the request denied and closed due to 'item has already been dispatched'?
I actually still have the item; eBay didn't ask me if it was shipped because they go by whether I've downloaded the shipping label (I had), and they mark it as dispatched! But they went ahead and denied the request anyway, without thinking of contacting me.
Help greatly appreciated....
2 comments
john1297576
Mentor2 months agoEbay does not expect to have to advise you, when it is you not following the system.
As soon as you download the label, item is marked as dispatched, ebay is not going to change the system because you did not dispatch.
**peaseblossom**
Mentor2 months agoYou have to wait for the cancellation request to fully expire and that can take a couple of days. Then you should be able to cancel the transaction via the dropdown menu arrow for the item on your orders list.
If you have problems with that ask the buyer to open a "not received" case after the estimated delivery date has passed and you can refund via that.