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Refunded buyer for ‘lost’ parcel during shipping, courier now found item and it is being delivered.
Summary: mattvermeer shipped a large parcel through a private courier due to size restrictions on eBay. After the parcel stopped moving in the tracking system and Evri reported it as lost, they refunded the buyer on September 29th. However, the parcel has now started progressing through the tracking system again. They are experiencing difficulty contacting eBay for further action regarding the refunded parcel, as the online assistant returns an error and no other communication methods are available.
Large parcel (189cm x 60cm x 25cm) shipped by private courier as exceeded eBay’s size limit.
Tracking and insurance purchased.
Collected by courier 22nd September, scanned into local depot same day and then stopped moving.
Contact with Evri was awful but they told me parcel was lost. On the 29th September I refunded the buyer. Same day parcel scanned again.
It has still not been delivered but appears to progressing through tracking system now.
I cannot contact eBay. Online assistant just returns error and no other communication method offered!?!
What can I do now I have issues the refund but the parcel will be delivered?
**peaseblossom**
Mentor2 weeks agoIf you used ebay's Simple Delivery postage they would have refunded the buyer if the item was lost in transit. All you can do now is ask the buyer to pay again using something like Paypal.