Refund, when counterfeit products are bought?

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Hi,

Does anybody know if I will receive my money back when I realise that a product is counterfeit, and I report it to eBay?

Thank you in advance for your help.

Regards,
Herwig

erirog2011

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Posted 11 months ago·Last reply 11 months ago

4 comments

plpmr

Mentor11 months ago

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to get a refund you need to open a not as described case -

https://resolutioncentre.ebay.co.uk/

**peaseblossom**

Mentor11 months ago

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Yes, but only if you open a "not as described" return within 30 days of deilvery. Longer than that and up to 120 days contact your payment provider about a refund.

erirog2011

OP11 months ago

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Thank you.

tressygirl

Mentor11 months ago

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eBay's 30 day MBG Money Back Guarantee is written on every listing.

Read about it from the link below, if you're buying on eBay it explains exactly how this protection works.

https://pages.ebay.co.uk/ebay-money-back-guarantee

@erirog2011