Refund taken out of my account. | Member To Member Support

caitlan-anderson95 · 2026-01-12T12:02:46.950000Z

I sold an item for around £15 in september of last year and sent it untracked 2nd class letter. The buyer contacted soon after to say they hadn't received it and after a conversation we agreed they would give it a bit longer and if it didn't arrive we'de take it from there. I didn't hear from the buyer again but today eBay has refunded him takin the money from my funds. Whether or not the buyer revieced the item in the end I don't know, but either way it doesn't seem fair that I should be forced to refund him as I did all I could and if the item was lost then that's the fault of royal mail. I know it's only £15 but it's the principal. Is there anything I can do about this? Thanks.

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Refund taken out of my account. | Member To Member Support | eBay UK