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Refund /return options on faulty laptop
What are my options for a laptop I purchased start of this year. Both the original and replacement have been faulty. The latest now doesn't power on now. Customer service from seller is abysmal. ebay customer services suggested I can escalate to them? But couldn't manage this on app. Thanks all
1 comment
tressygirl
Mentor11 months agoYou cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
If you bought this from a Private seller you are too late to claim a refund. Buying at the beginning of the year suggests you are out of time to claim with your payment provider, too.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
@completstranger