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Refund Request - Unauthorised Promoted Listing Fee
Summary: happy-irina is seeking support from eBay regarding an unauthorized promotion fee charged to their account for a golf club listing. They explain that they did not opt-in for the promotion and request a refund for the fee, expressing frustration with only receiving automated responses. *vyolla* suggests contacting eBay Customer Service directly, either by requesting a call back through the app or by navigating through the online help to connect with a live agent.
EBay live chat unavailable and I don’t know what to do. I sent this text, but a bot only. How I can get live agent support?
Dear eBay Customer Support,
I am contacting you regarding a promotion fee that was automatically charged to my account for my golf club listing.
I do not agree with this charge because I did not request or intentionally select any promotion for this listing. I did not manually opt in to promoted listings or ask eBay to promote my item.
The listing was already receiving a good number of views from potential buyers, and l had no reason to pay for additional promotion.
It is currently the summer golf season, so I fully expected the golf club to attract buyers naturally without any paid promotion.
I therefore do not believe that I should be charged for a promotional service that I did not knowingly request or activate myself.
I would kindly ask you to review this case and refund the promotional fee that was deducted from my sale.
I would also appreciate it if you could make sure that my listings are not automatically enrolled in paid promotions without my explicit consent in the future.
Thank you for looking into this. I hope you can resolve this matter and refund the amount charged.
Kind regards,
*vyolla*
Mentor2 weeks agoI’ve found that the best route to contact eBay Customer Services is via the link below where you can call them or request a call back if you’re using the app (if you’re using desktop you’ll need to go round the houses with AI and start a chat then keep typing ‘agent’ until you get the option to live chat with a CS rep or to have a call back):
https://www.ebay.co.uk/help/eua?id=5190