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Refund request because item doesn't fit buyer, no option to say no
Hello. I have had a refund request from a buyer as the item is 'not a size 14'. The item says size 14 on the label, it is brand new with tags. The buyer has sent me a photo of her arm measurements. The buyer has put their refund request through as 'item not as listed/described'. This means I have no option than either have the item posted back to me (at my cost), or offer a partial/full refund.
Is this correct? The item is a size 14 and it is not my fault that the buyer doesn't fit in to it!
1 comment
**peaseblossom**
Mentor1 year agoLabel sizes can be wrong so if you didn't have the actual measurements in your description the buyer is entitled to a refund. The item will be sent back first, as long as the buyer hasn't had to escalate it to ebay.