Refund request | Member To Member Support

k29buj · 2025-10-31T12:29:26.082000Z

Hi I have had a request for a refund today 31st October on a Lego set sold on the 29th September. The reason for the refund buyer stated box felt light and reported it had already been opened and parts missing. This set was purchased not recently from Sainsbury’s and was sealed. The seal was not tape but the type you had to press in to break the card of the box, which would be impossible to re seal. Any advise on how to proceed thanks Steve

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