Refund Processing | Member To Member Support

mrtango · 2025-10-04T16:42:07.579000Z

A seller has offered me a refund for an item purchased in 2020 (which was covered by a 10 year guarantee) without me needing to return the item. However, they say that they are unable to process a refund using the original payment method (PayPal). Instead, they are asking me to email them directly with my PayPal email address or username, along with the order details. In other words, asking me to bypass the eBay messaging restrictions.I am not happy with this option and I cannot see how to involve eBay in this case as I have not actually processed this as a return.Any suggestions?

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Refund Processing | Member To Member Support | eBay UK