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Refund over an EA that did not work
I bought an Expert Advicer ( EA) from a seller couple weeks ago and the seller sent me a link to click into . Long story short the EA did not work so i reached out to the seller and told him about the issue and demanded for a refund of which i've raised the issue up.
It being over few days now i've not heard anything regarding my refund.
6 comments
papso22
Mentor10 months agoDid the listing have a postage option on it?
If so, open a case for item not received.
matthesarti_0
OP10 months agojckl1957
·10 months agoYou needed to open a case saying you had not received the item - you have opened a return case.
papso22
Mentor10 months agoThen you have a problem. You can't open an item not received case after one for item not as described.
Could you try your funding source for help?
*vyolla*
Mentor10 months agoI've no idea what that is, but eBay don't allow the sale of most digitally delivered items. It's pretty dicey clicking on a link that a stranger sends you.
It's unlikely that you're covered by eBay, you can't return an item that you don't have (it needs to be a physical item).
Some card providers may cover you, check their terms and conditions and see if you can issue a not as described chargeback.
john1297576
Mentor10 months agoMost Digitally delivered items are not allowed to be sold on ebay, but read ebay policy
https://www.ebay.co.uk/help/policies/prohibited-restricted-items/electronically-delivered-items-policy?id=4289&st=3&pos=1&query=Electronically%20delivered%20items%20policy&intent=digitally%20delivered&lucenceai=lucenceai&docId=HELP1191
It is possible that there is no way to get a refund through ebay, but you could speak to your payment provider, to see if they can help.