Refund on non-purchased item | Member To Member Support

dizzydancer · 2026-05-13T11:41:23.951000Z

I recently posted an item on ebay which I subsequently had an offer on. Before I could reply to the offer, another ebuyer purchased the item for the full price. Unfortunately I assumed that the buyer was the person making the offer.I dispatched the item which arrived with the correct buyer (through the ebay postage label routine) however because I had assumed that someone else had bought it I messaged them to say it had been posted.I have subsequently had the non-buyer contacting me asking for a refund on the item which he didn't win or pay for.I admit I made a mistake in making the assumption about who bought the item but I don't agree that I need to "refund" someone for an item that they didn't win or pay for.Thoughts please

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Refund on non-purchased item | Member To Member Support | eBay UK