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Refund on item that was damaged by the post office courier during transit
A buyer received my item- antique jugs but have been damaged during transit and she is stating they are damaged beyond repair and wants a refund. Is she entitled to one? Should she make a complaint to eBay? I had bubble wrapped them and put polystyrene round them to protect the items plus marked fragile all around the box so they would be handled with care
1 comment
tressygirl
Mentor1 month agoNo matter how carefully you think you packaged an item postal / courier services are not known to handle items with kid gloves, and items can arrive damaged.
Was this a Simple Delivery transaction? Ask your buyer to open a case for ' damaged in transit'. eBay will refund the buyer, and you get to keep the payout.
@lil_bob85