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Refund of postage
I noticed on my EBay account I have been charged twice to post the same item. EBay refer me to the post office and the PO refer me to EBay … I cannot manage to speak to a customer assistant only the AI help. It’s only £3.15 but it’s just annoying to unable to get this resolved . Any experience on thus issue ? Thank you .
5 comments
bluechelsea12
OP1 month agoThank you so much. I have now requested the postage label be cancelled. Great to know about this page. Thanks again.
marco@ebay
Hi @bluechelsea12 , thanks for your post.
I was checking for you there, and it looks like you've acquired 2 labels indeed, so yes, you were charged twice.
What you can do is leaving the one you used to ship the item alone, and the void the 2nd one from here. You just need to find the transaction and label from there, and click on void, this will work as long as the label wasn't used. Please note that couriers have certain time frames to void labels, so the sooner you void it to get a refund, the better.
Thank you,
Marco
john1297576
Mentor1 month agoSounds as though you may have bought two labels, in which case cancel one.
I doubt that you have paid twice for only one label.
bluechelsea12
OP1 month agoThank you so much .. how do I cancel one ?
Any advice appreciated.
tressygirl
Mentor1 month agoA refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@bluechelsea12