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Refund not Received
Ordered item as guest. Then email from ebay stating order cancelled and refund within 5 days. No refund and unable to trace seller on Ebay now. Automated system online with ebay not dealing with my problem with fixed reply choices ? Any advice how to contact ebay directly ?
3 comments
fargvs
Mentor4 months agoA Guest purchase when not completely signed in will not show in your eBay summary --- >
Find the email Guest order Transaction number details in the link below --- Case options within 30 days from sale are there --- do not run out of time for an open case >
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...
https://pages.ebay.co.uk/ebay-money-back-guarantee/
john1297576
Mentor4 months agoHow did you pay?
Ebay’s 5 days would probably only cover Paypal where refunds are fast, payments by bank card 7 days, credit card 30 days.
scudmaster
OP4 months agoI paid by debit card month ago