Refund items not available | Member To Member Support

papodr-18 · 2026-01-14T22:36:19.237000Z

Hi Ebay community!I had a listing with a product years ago. It was sold 2 times.I have received the money in my bank account. I checked for refunding the buyer (i explained that the items are not available). 1) I can't refund to one buyer. How can I do it?2) The second buyer, I saw them was refunded by eBay, how can I transfer the money to eBay. I can't find in sell menu my account (I have a negative balance surely, but i can't visualize where). Thanks in advance!Paola

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Refund items not available | Member To Member Support | eBay UK