Refund issued to buyer but postage was not included | Member To Member Support

dragons_life · 2026-01-18T20:45:21.146000Z

I refunded a buyer for a phone they purchased because I noticed a fault during while doing a factory reset. The buyer paid for the postage through Ebay's simple delivery. The only refund option available was for the sale price of the phone, which did not include the postage the buyer paid for. If I try to cancel the postage label, I get the following message "Simple Delivery postage labels can't be cancelled. It's recommended you use the label for the following reasons:" Will the buyer automatically get their postage refunded or do I need to do something?

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Refund issued to buyer but postage was not included | Member To Member Support | eBay UK