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Refund issue with buyer - items missing with return
I received a returned item which the buyer claimed was faulty. After testing it, I found it to be working just fine. The buyer failed to include all of the originally spotted supplied cables so I am reluctant to issue a refund. I have sent the buyer a message but the have not replied. What should I do next? I have been through the procedure online but eBay keep sending me reminders emails to refund the buyer. Any advice much appreciated. Thanks.
2 comments
**peaseblossom**
Mentor1 month agoYou're supposed to be able to report the issue via the return case and deduct some of the refund.
https://www.ebay.co.uk/help/policies/member-behavior-policies/condition-returned-items-policy?id=4763
red_magpie
Mentor1 month agoI think you will find that only business sellers can deduct some of the refund, as they are entitled to under the consumer contracts regs.