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Refund issue
Summary: sudheesh0 shares their frustration about not receiving a refund from a seller on eBay. They describe their repeated attempts to resolve the issue through eBay customer service without success over two months. papso22 suggests using the money-back guarantee, while *vyolla* advises about the proper return and refund process. fargvs recommends contacting the bank for a chargeback if a case with eBay was not opened within 30 days.
I ordered a party box on eBay and paid for it in full. A few days later, I discovered that the seller was fraudulent. I immediately tried to cancel the order, but there was no cancellation option available. I then followed the return process and requested a refund.
After contacting eBay customer service and explaining the situation, I was told several times that the refund would be credited to my account within 5–7 working days. However, the refund never arrived.
Over the past two months, I have contacted eBay customer service multiple times. Each time, I have been assured that the refund will be processed within another 5 days, but nothing has happened.
It has now been more than two months, and I still have not received my refund. I would appreciate advice on how to escalate this matter and recover my money.
This version is suitable for posting on a forum or submitting as a complaint.
john1297576
Mentor1 month agoFrom what you say, buyers can only ask to cancel, you opened a return case, BEFORE you had anything to return. Refund would only be made when tracking showed as delivered, but no return, no tracking, means no refund.
fargvs
Mentor1 month agoUnless an eBay case had been opened inside 30 days ?, the only option which may recover your funds is to speak to your Bank/Card payment provider re:- Chargeback.
*vyolla*
Mentor1 month agoIf you followed the return process without having first received the item and having something to return then eBay won't refund.
If you didn't receive the item then an eBay item not received claim would have got you full payment back.
papso22
Mentor1 month ago · EditedYou needed to use the money back guarantee to get a refund. There is no other way.
Did you use it to open a case for item not received (assuming you didn't get anything)?