Refund Initiated before Item found

Question

I’m looking for advice regarding a refunded order.The item was initially marked as delivered,but i couldn't find the item at pick up point, so eBay processed a refund automatically. However, the item later arrived, and I genuinely want to pay the seller for it.I contacted the seller, but they advised me to refer back to eBay. I’ve also struggled to find a direct customer service phone number.What is the correct process in this situation? Can the original transaction be reopened, or would the sel...

tobiasd4 · Accepted Answer

Once case is closed, ebay won't want to know. If seller used simple delivery, seller still got paid. Ebay won't chase you for money.