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Refund help
Summary: samosa-7 is having trouble processing a refund for a buyer who provided the wrong postcode and then requested cancellation. Due to having a prepaid label, they are unable to refund the entire amount.
Hi guys I'm struggling to solve this. The buyer send the wrong postcode to me. Then he sent a cancellation request and I tried to refund the money but since I have a prepaid label it wouldn't let me refund all of the money back.
So now I am stuck with having to send the parcel which I can't because the details are incorrect and now I can't cancel the order or do anything. Please help.
1 comment
*vyolla*
Mentor4 days agoBuyers don't send their post codes to sellers, sellers use the postage label provided and it can't be altered.
Your buyer can open an eBay item not received claim once the estimated delivery date has passed, then you'll see a refund option.