Refund given to buyer but have not received the item back | Member To Member Support

jonoile · 2026-04-14T12:13:57.829000Z

I gave a refund to a buyer who said the item I had sold was defective. I asked them to return the item so I could check it. Ebay facilitated the refund and I sent a return label. Since then I have not heard anything and the item has not been returned. I have sent a message to the buyer for details of when they dispatched the item back to me but they have not replied. I have tried to contact Ebay through their AI Assistant but cannot get any reply that makes any sense!! Is there any other way to contact Ebay?

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Refund given to buyer but have not received the item back | Member To Member Support | eBay UK