Locked
Discussion interactions are currently paused.
Refund given to buyer but have not received the item back
Summary: jonoile is discussing a situation where a refund was given to a buyer, but they have not yet received the item back. The discussion includes responses from **peaseblossom** and tressygirl, though the specific content of these responses is unspecified.
I gave a refund to a buyer who said the item I had sold was defective. I asked them to return the item so I could check it. Ebay facilitated the refund and I sent a return label. Since then I have not heard anything and the item has not been returned. I have sent a message to the buyer for details of when they dispatched the item back to me but they have not replied. I have tried to contact Ebay through their AI Assistant but cannot get any reply that makes any sense!! Is there any other way to contact Ebay?
tressygirl
Mentor6 months ago@jonoile wrote: I have tried to contact Ebay through their AI Assistant but cannot get any reply that makes any sense!! Is there any other way to contact Ebay?
With the link provided contact CS at 8 a.m. on weekdays, as that's when ' live agents' come on duty and at that time, usually Dublin answer.
**peaseblossom**
Mentor6 months agoSellers should only refund after the item has been returned. I doubt ebay can do anything but you can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5190