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refund for wrong item sent
I received a different item to the one purchased from the listing, and returned it for a refund the following day, following the instructions posted by ebay for requesting a refund, ie printing a label, packing it, and taking it to the post office, where the label was scanned and a receipt issued.
Ebay stated that the refund would be issued as soon as the package was scanned at the post office.
This has not happened. Does anyone know how long it normally takes, please?
6 comments
*vyolla*
Mentor11 months agoWhere are you seeing this?
The seller has to receive their item back before any refund is made.
john1297576
Mentor11 months agoDid you open a Not as described case? If so seller supplies the reply tracked label.
Did you pay for label?
In either case refunds are made by seller on receipt, if not you have to escalate to ebay after 3 days.
**peaseblossom**
Mentor11 months agoRefund is usually issued after the item is tracked as being delivered back with the seller.
kongsbergpete
OP11 months agoI had an email from Ebay stating that the refund would be made as soon as the Post Office scanned the label on it's return trip.
This prompted my question...
K/Pete
Sent from Outlook<>
*vyolla*
Mentor11 months agoCan you copy and paste just that bit from the email and post it here please?
kongsbergpete
OP11 months agoHi pete,
Your return request was approved. Make sure to drop the item off by 14 November 2025. Postage instructions can be found on your return details.
We'll issue your refund once Parcelforce scans your item.
See return details<>
If you have any questions or concerns, just get in touch<>. We’re here to help.
Thanks for being part of the eBay community.
[DELL PHOTOSHOP COMPUTER PC i7 4GB GRAPHIC CARD 16GB 480GB SSD WINDOWS 11]<>
DELL PHOTOSHOP COMPUTER PC i7 4GB GRAPHIC CARD 16GB 480GB SSD WINDOWS 11<>
Order number:
02-13765-40458
K/Pete
Sent from Outlook<>