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Refund for signed post package
I bought a RL jacket 3weeks ago but it was too small so I returned it. Haven’t got my refund yet.
i need help!
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I bought a RL jacket 3weeks ago but it was too small so I returned it. Haven’t got my refund yet.
i need help!
tobiasd4
Mentor10 months agoHave you checked tracking?
You said it was returned to Bulgaria, so can take longer than UK.
red_magpie
Mentor10 months agoI returned it.
But how did you return it?
Did you return it through an eBay return request, and by a tracked delivery service? Does the tracking confirm that it has been delivered?
Has the return request been updated with any other information - for example, your seller may have confirmed the refund, but as this is made through eBay it can take some time to reach you. And when it does it will be returned to your source of funding, e.g. credit or debit card.
If you followed the correct procedure and the item has been received but the seller has not confirmed the refund you should, as has been said, now be able to escalate it to eBay now.
**peaseblossom**
Mentor10 months agoIf you've started a return request you will be able to escalate it to ebay now. Go to the return case, click on Case Details > Respond to Case > Escalate This Case > Submit.