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Buyer bought a hand wash coogi style jumper in excellent condition he put it in wash machine and damaged it causing it to rip . Dont know how he's manage to do that but he sent a message to me on ebay demanded a refund . Obviously I have no option to refund him what rights do I have please ive sold around 30 items have 100% feedback don't think im top rated seller . Please help

straightupoldies

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Posted 6 months ago·Last reply 6 months ago

10 comments

john1297576

Mentor6 months ago

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This is what google says -

The signature COOGI sweater is a bold and colorful pattern - back in stock. This iconic andThe signature COOGI sweater is a bold and colorful pattern - back in stock. This iconic and famous sweater drops in very limited supply. Knit in 100% mercerized cotton, the crew neck features detailed fabric composition by COOGI's custom knitting machines.famous sweater drops in very limited supply.

red_magpie

Mentor6 months ago

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You didn't help things by describing it as a knitted wool jumper, but stating that the material is 100% Mercerised Cotton. Mercerised Cotton can be machine washed so it's understandable that your buyer put it in a washing machine.

If the washing instructions say that it should be hand washed only it's a pity that you didn't include a photo, or at least state this in the description.

It's up to your buyer now to open a case under eBay's money back guarantee. How eBay will decide the case is up to them.