Refund for postage label no lomger needed

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Hi I paid via PayPal for a printable label after selling an item. Unfortunately my son remembered that his nanna was the one who got him the item and he no longer wanted to sell due to it been sentimental. I cancelled the order and let the buyer know. But the lable cost me nearly £10 is there any way to get that back?

susataylo-98

170 View listings

Posted 4 months ago·Last reply 4 months ago

1 comment

tressygirl

Mentor4 months ago

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Was this a Simple Delivery transaction? Then, a refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@susataylo-98