Refund for postage label

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I recently sold an item, purchased a pre paid label, but just before dispatching the parcel, the buyer cancelled. I cancelled the order with eBay but still haven't received my postage label refund, which for a small parcel Royal Mail was a curious £3.01

bugsonit

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Posted 10 months ago·Last reply 10 months ago

2 comments

tressygirl

Mentor10 months ago

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For any unused Simple Delivery labels, the refund goes back to whoever paid for the postage.

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@bugsonit

bugsonit

OP10 months ago

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Thank you for clarifying

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