Refund for item stolen in transit | Member To Member Support

whiteghost1963 · 2026-06-26T10:47:14.893113Z

I sold a phone for £85.00 used ebays simple delivery and wrapped and box the phone with pictures and video?The buyer claimed that the box had been opened and the phone stolen while in transit. instead of opening a item missing or not arrived he opene a ruturneven though there was nothing to return? He stated to me all would be fine as ebay would sort it!!Ebay ended the case by letting him send an empty box back!! He now for all I know has a phone and his £85.00 back and I have nothing.I have lookd at appealing this but there is nothing in my account to appeal as it was a return. I have reported him for missuse of the returnsby sending an empty box back. II have looked for hours but there is NO way of contacting Ebay just there AI ????

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Refund for item stolen in transit | Member To Member Support | eBay UK