Refund for damaged item | Member To Member Support

242nick · 2026-05-13T18:18:42.249000Z

I ordered a kitchen sink top and asked the seller before buying if there was any damage. The reply was there is no damage.When the sink arrived the box had been re-sealed and was scruffy. I unpacked the sink and found 2 corners were bent.I reported this to this seller but they haven't answered.Do I have to return the item before I get a refund?Do I have to pay return postage?Should I get the purchase price back and the postage?I've never needed to do this before so just need a bit of information.

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Refund for damaged item | Member To Member Support | eBay UK