Refund dispute - i am owed £5640 !! | Member To Member Support

djhay-3 · 2026-06-02T09:28:57.553000Z

I bought a watch for £5640 on 3rd May and agreed with the seller to return it - it was received by the seller using ebay returns on 11th May who has relisted it for sale.I messaged the seller on the 13th to ask when I would receive a refund only for him to tell me he had not received payment and could not refund me.I immediately panicked and started a dispute through paypal - the last few weeks have been a nightmare with both of them telling me to contact the other as once you open a PP dispute, ebay will not help anymore.Countless calls to both and on the 28th May I spoke to a lady at ebay how told me that if I cancelled the PP dispute, ebay would remove the hold on funds in the sellers account and I would be refunded - so I cancelled the pp dispute and still no money back.Yet again I called ebay just now and this guy told me that it is nothing to do with them, my money is with PP and as I cancelled the dispute with PP, the money will be with the seller and I am now not protected by either. I'm sat here in tears cos I just don't know what to do anymore - the seller keeps telling me to contact ebay and I am on a hamster wheel of despair. Someone out there has my large amount of money and after this morning, I see no way of getting it back as both call centres are useless Can anyone help me please ??

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Refund dispute - i am owed £5640 !! | Member To Member Support | eBay UK