Refund demanding more that what i received | Member To Member Support

caya665577 · 2025-10-01T08:22:38.514000Z

Buyer complained that item was not as described (books were not in english) despite me stating multiple times and it being visible on the photos that they were not in English. But if it's an "item not as described" matter i have no say in it apparently. I initially had the item promoted so ebay took £10 from the amount sold. But with the refund I have to pay ebay, the £10 promotion fee, buyers protection fee, and shipping fee. Which is nearly £20 more that what the buyer gave to me. Will I get the fee money back? Or is this just how ebay works?

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Refund demanding more that what i received | Member To Member Support | eBay UK