Sold a new clutch hub to a customer who sells on all items like the item he purchased , he received the item in good time how ever stated the item did not work ( we are not mechanical engineers so unable to test anything although this item is new out of the box ) he stated he returned the item however failed to provide any form of tracking details . case opened with eBay, however they have closed my case and decision made for customer to keep his refund, so now iv lost over £30 in po...

he stated he returned the item however failed to provide any form of tracking details It wasn't up to the buyer to return it. It was up to you to send him a prepaid, tracked return label, as eBay requires. If you didn't, eBay will have enforced the refund without requiring the buyer to return the item. This is standard practice in an item not as described case when the seller fails to facilitate the return. You are unlikely to win an appeal. eBay takes the buyer's word for f...

refund and item not returnd ebay have closed my case | Member To Member Support

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refund and item not returnd ebay have closed my case | Member To Member Support | eBay UK