Locked
Discussion interactions are currently paused.
refund and item not returnd ebay have closed my case
Sold a new clutch hub to a customer who sells on all items like the item he purchased , he received the item in good time how ever stated the item did not work ( we are not mechanical engineers so unable to test anything although this item is new out of the box ) he stated he returned the item however failed to provide any form of tracking details . case opened with eBay, however they have closed my case and decision made for customer to keep his refund, so now iv lost over £30 in postage and £500 and a clutch hub !!! help please !!auto bot just keeps giving me the same reply
5 comments
john1297576
Mentor7 months ago“however failed to provide any form of tracking details . case opened with eBay, however they have closed my case”
You say you provided label, in which case you had the tracking, which should have been loaded automatically when posted back to you! You also say Your case closed, what ever sort of case did you open, sellers can only open one case and that is for “unpaid”.
It does sound as though buyer opened a case and you did not respond through the case, which is why ebay automatically refunded.
red_magpie
Mentor8 months agohe stated he returned the item however failed to provide any form of tracking details
It wasn't up to the buyer to return it. It was up to you to send him a prepaid, tracked return label, as eBay requires.
If you didn't, eBay will have enforced the refund without requiring the buyer to return the item. This is standard practice in an item not as described case when the seller fails to facilitate the return.
You are unlikely to win an appeal. eBay takes the buyer's word for faults and you accepted in the user agreement that eBay will decide whether items have to be returned.
You best hope is to contact the buyer and ask if they will kindly return the item if you arrange and pay for the return. But it can only be voluntary.
bipa-34
OP7 months agoThanks for your reply , i paid for the returned item . when i accepted the item to be returned .
papso22
Mentor7 months agoSo you issued a returns label through the case, which was adequate for the item, the buyer didn’t use it and got a refund anyway?
That needs appealing as it goes against published policy.
**peaseblossom**
Mentor8 months agoeBay tend to side with buyers and if a seller doesn't agree to a return they often refund without return or proof of return.
You can appeal the decision here:
https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
And try to get past the bot. Click on the help link at the top of any page. Select a topic then scroll down to Contact Us. Get to automated assistant and put in the question box Can I speak to an agent? Keep repeating until they pass you to a real person.