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Refund
Hello so I sent a ps3 that was in great condition and the buyer sent me pictures of a ps3 that’s damaged and not the one I sold now I am being told to give refund but I ent doing that
3 comments
*vyolla*
Mentor4 months agoIt's a shame that you didn't include a photo of the serial number in your listing, this would have prevented your one being swopped for another.
Once you've accepted the return, provided a returns label and got your item back you can report your buyer for returning a different item. If they've done this before then eBay may take note.
tressygirl
Mentor4 months agoIf the buyer opens a case, you do have to accept it, refund or send a prepaid label for its return within 3 days, and only refund when it's back with you. You have there, 48 hours to do so.
If this was a Simple Delivery transaction and only if the buyer opens a case for Damaged In Transit, then eBay will refund the buyer, and you get to keep the payout.
It's all automated no human contact so not point challenging it at this point. Stick within the above timelines and your seller performance is not affected.
If eBay step in and refund, should the case be escalated, if you think the decision for the refund unfair, you can appeal, link below shows the process.
I'll admit it's not easy, eBay do not see the item in question and they do tend to side with a buyer's view, but worth a shot appealing.
https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
@melky0
red_magpie
Mentor4 months agoSadly your experience is common on eBay, but I'm afraid that refusing to refund to refund the buyer is not the answer. You have to remember that you agreed to accept eBay's decisions in the user agreement.
eBay decides disputes without ever seeing the item concerned, and where it's the seller's word against the buyers the buyer's they almost always find in favour of the buyer. Fair or otherwise, this is the reality for sellers on eBay.
If you refuse, eBay will simply take the money from the bank account which, like all sellers, you registered with them for this very purpose. If you block this in some way, eBay will refund the buyer themselves and set debt collectors on you. If this doesn't succeed, they may sue for their money.
If you have the evidence to support it, you should be able to appeal eBay's decision. However, as I said, if it's just your word that the buyer's photo is of a different PS3 to the one you sent, this is unlikely to be accepted. eBay would say that it could equally have been you who didn't send them the one described.
My advice would be to cool down and accept the refund. The alternative could mean a ban on selling on eBay, possible legal action, damage to your credit rating and potentially a CCJ awarded filed you. As I've said, nobody says it's fair, this is eBay.
If it's any consolation, eBay can be equally unfair on buyers at times. If a courier's tracking record claims that a parcel was delivered to the buyer's house, and produces a doorstep delivery photo, eBay won't even take the buyer's word that the photo wasn't their home!