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Refund
I bought an item as a guest. It has failed to turn up . I contacted the seller who posted it with evri who had sent me tracking details via eBay which showed it as being delivered two days ago. I have contacted evri via their bot and raised a complaint. I pointed out to them that I had been costantly in over a period of three days covering the supposed delivery time and that no attempt had been made to deliver to my address. I asked evri to provide evidence. None provided as yet.
I have tried to contact ebay as a guest to sort out a refund but am getting nowhere as the system goes round in circles and does not recognise the purchase I made and it’s all sooo frustrating.
Any suggestions
1 comment
tressygirl
Mentor5 months agoYour eBay account won't help as it wasn't used for the purchase.
This link explains how to make refund when buying as a Guest Purchase.
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&docId=HELP1151
@benguzzi