Has a reasonable time passed your item's last estimated date for delivery, and you have not received the item?
Then, if the seller is not being helpful, go right of the item purchased, and from More Actions select.... I Have Not Received My Item.
If you are not fully refunded within 3 days, you must escalate the case on day 4 or within 30 days from opening the case, and eBay will step in and force the refund.
Do not close the case early for any excuse or promise the seller may give, and do not forget to escalate.
Contact ebay just in case they can reopen it for you. Unlikely but it's worth asking. You can request a callback on here: https://www.ebay.co.uk/help/eua?id=5190
If not then contact your payment provider and ask about a refund or chargeback.
tressygirl
Mentor5 months agoThen, if the seller is not being helpful, go right of the item purchased, and from More Actions select.... I Have Not Received My Item.
If you are not fully refunded within 3 days, you must escalate the case on day 4 or within 30 days from opening the case, and eBay will step in and force the refund.
Do not close the case early for any excuse or promise the seller may give, and do not forget to escalate.
bor-793
OP5 months ago**peaseblossom**
Mentor5 months agoContact ebay just in case they can reopen it for you. Unlikely but it's worth asking. You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5190
If not then contact your payment provider and ask about a refund or chargeback.
**peaseblossom**
Mentor5 months agoCheck the last estimated delivery date on the listing and if that has passed select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=5&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=ITEM%20NOT%20RECEIVED&
and escalate it 3 complete working days later to get a full refund.