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Refund
Ebay had now closed my return & refund request as I didn't return the item before a certain date. I have returned the item and have been in contact with the seller who confirm reciept. But I am not getting any refund. It was returned one month ago. I can't work out how to ask eBay to step in and help and they have closed this request. Any ideas? Thanks
7 comments
61stephenuk
Mentor6 months agoIf you didn't return the item by the due date eBay will close the claim and it is now between you and the seller to sort out
0ranges1
OP6 months agoWe didn't receive proof of dispatch by 9 Jan, so we automatically closed your request. If you sent this item back to the seller without using the label we provided, we can step in and help.
I'm taking this as they will help, but no idea how I contact eBay on this.
jckl1957
·6 months agoYou can't ask them to step in and help with a closed case.
Did you add the tracking on Ebay when you sent the item back?
Does the tracking show as delivered on the carrier's website?
If the answer to both questions is 'yes', then you should appeal Ebay's decision.
It doesn't matter if the seller confirms receipt, Ebay need to see evidence, via tracking that the item has been returned in time.
In any case, if the seller has confirmed they have the item back, they could certainly refund you even if the case is closed.
0ranges1
OP6 months agojckl1957
·6 months agoDoes the collection card have a tracking number which shows the item has been returned to the seller? (On the DPD website?)
0ranges1
OP6 months agoThanks for helping me work through this. I'm still struggling to find a way to contact eBay about this! Do they have a customer service email?
jckl1957
·6 months agoYou can get a callback - they don't have an email address,
If you speak to a Customer Services agent and they check the tracking, they should be able to refund you.
Use the link below:
https://www.ebay.co.uk/help/eua?id=5190