Receiving payment

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I’ve just packaged and sent off one of my listed items to my customer. When posting, the Postal office didn’t allow the selected delivery company. I then decided to post it paying for a delivery service they allowed, and didn’t use the printed QR Code, and detail on the package, and paying separately for the delivery to them, not with eBay. Would i still receive the money from eBay when the item is delivered and claimed?

hor_8156

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Posted 11 months ago·Last reply 11 months ago

1 comment

tressygirl

Mentor11 months ago

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You will receive payment for the item, but it may be delayed a minimum of 14 days , longer if any other hold as for new or returning seller applies.

You can add the new tracking this way below, use a laptop / PC and try Chrome this works well with eBay.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

A refund will be given to whoever paid for the unused Simple Delivery label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@hor_8156