Received empty box from seller | Member To Member Support

philomena1988 · 2025-12-24T11:19:19.859000Z

Hello,I purchased an expensive perfume from an eBay UK seller, and today received an empty box (Royal Mail next day, 1 PM delivery). I opened it in front of the postman, and all it contained was bubble wrap. I got in touch with the seller demanding a refund – they refused as I did not have video evidence of opening the parcel. I did not take a video as I did not expect receiving an empty parcel! They also accused me of keeping the item and fraudulently sending empty box photos. Alternately they said the contents might have been stolen along the way, but the box has no signs of tampering. I have opened a return request for "item not described" as is the rule for empty boxes. I also left a negative review of my experience, which the seller wants me to remove or they will "take the matter further" (not sure what this means). They said they shipped the item and sent me a receipt showing the parcel weight. I just don't know what to believe anymore, this is my first such experience. Do Royal Mail special delivery parcel contents get stolen, or am I being gaslit? All I know is that the money is gone and I do not have the item either. I have also contacted PayPal with photos for a refund. What happens in case eBay and PayPal decline refund because I do not have a box opening video? I'll appreciate advice from those who have been in similar situations – thanks!

Discussions

Received empty box from seller | Member To Member Support | eBay UK