Recalled product but seller won't refund | Member To Member Support

gizby · 2025-10-20T14:11:14.639000Z

I bought an electronic cat toy 3 weeks ago from a business seller. Today got a message from ebay to say the product was recalled in May 2025 because it tested higher than legal levels of lead in the solder. Ebay's advice was not to use it. I don't have the toy any more because I'd already given it to a friend for her cat, but told her to bin it after I received the product recall notice.I messaged the seller to ask for a refund. They said ebay sends general safety messages and there's no need to issue a return if it's working and I'm happy with it. Checked the seller's page and they're still selling it. Tried contacting ebay on autochat but couldn't get through. I've updated my feedback on this purchase to warn other buyers, unfortunately can't change it to a negative. Will ebay step in if I can get hold of them?TIA.

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Recalled product but seller won't refund | Member To Member Support | eBay UK