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After contacting seller I agreed to return faulty items for a refund. Items were retuned on 6th January and delivered on 9th January by Royal Mail. I’ve contacted seller but not received details of refund.

annb6917

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Posted 9 months ago·Last reply 9 months ago

10 comments

john1297576

Mentor9 months ago

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Unless you deal with this in the correct method, you will not be able to enforce a refund.

It does not sound as though you opened a proper return case through ebay and that is the only way to guarantee getting a refund.

annb6917

OP9 months ago

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I thought the first port of call was to contact the seller. Obviously not.
A lesson learnt I suppose and looks like a few pounds out of pocket.
Thank you for the information.
Sent from my iPad

jckl1957

·9 months ago

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Did you open a return case through Ebay or just message the seller?

Who supplied the label you used?

When did you receive your faulty item?

More details will mean better advice.

annb6917

OP9 months ago

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These goods were ordered on 28th December. I messaged the seller to inform them of faulty goods and agreed to return for a refund. I returned the items by Royal Mail at my local post office on 6th January. I have a receipt for this and have checked Royal Mail tracking which shows the items were delivered to the seller on 9th January.
I informed the seller when they were posted also again to ask if it had been received to which the reply was no. Two days ago I contacted seller again to inform them that according to Royal Mail tracker the items had been delivered. I have had no rely back from seller.

Sent from my iPad

jckl1957

·9 months ago

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If the seller is not being helpful, you are still in time to open a return case through Ebay.

Start a return. (I know you have already returned the item.)

Add your own tracking to the return.

If the seller doesn't then refund you, then you should be able to ask Ebay to step in.

annb6917

OP9 months ago

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I am giving it a go now. I have chose return request and filled in “why are you returning “ also added a photo. Clicked continue and it’s come up “how would you like to return the item?” I’m not sure what to do. Can you advise?
Sent from my iPad

jckl1957

·9 months ago

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Have you chosen the reason 'item is faulty' or similar?

I don't know what the options are for 'how would you like to return'?

Pick the one that is closest to you buying your own label.

annb6917

OP9 months ago

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Yes I stated faulty items.
There’s 2 choices
1. Royal Mail scheduled collection
2 Royal Mail Drop off
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jckl1957

·9 months ago

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Choose RM drop off.

Ebay will send details of the case to the seller.

They (the seller) may supply a label. If they do, you will need to contact Ebay, explain you sent the item back using your own label and ask them to add your tracking.

If the seller doesn't respond to the case or provide a label within 3 days, you can ask Ebay to step in through the case and they should refund you from the seller's funds.