Question regarding delivery for fragile item | Member To Member Support

davesvirtualgoods · 2025-10-21T13:32:38.361000Z

I have sold a fragile item (bathroom-style mirror). Original listing specified collection only. Buyer misread, and requested delivery instead. I am considering my options rather than cancelling sale and refunding. As unable to deliver via eBay, I will need to use a 3rd party correct? Anyway I didn't manage to find any service that insures fragile items such as glass. Below are dimensions just for additional information. I just wanted to clarify, as item not insured by 3rd party delivery company, in the event of item being damaged during transit, once delivery has been paid for (buyer stated they will pay), would I be liable under ebay T&C to refund? Item Height38.35cmItem Weight2.25kgItem Width38.35cm Thanks in advance.

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Question regarding delivery for fragile item | Member To Member Support | eBay UK