Purchaser complaint after 11 months | Member To Member Support

magicn-22 · 2026-03-04T11:50:35.549000Z

I sold an automative valve system to someone on eBay in April 2025 and he has now come back to me say it is stopped working. I am not a trader but the item was brand new and still in the box. Because I advertised it as brand new, he says there should have been a manufacturers guarantee, of which I don't have. I have asked him to raise a complaint with eBay so that they can advise as to whether he is entitled to a refund, but he has come back to me to say that they suggest he takes me to the small claims court, so he intends to start proceedings. Any advice would be very welcome.

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Purchaser complaint after 11 months | Member To Member Support | eBay UK