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Summary: bagum_bagum is experiencing issues with a purchase of Gucci shoes on eBay, initially priced at £226.26. The seller, after indicating availability issues, refused to send the item despite receiving payment, suggesting a refund through eBay. bagum_bagum claims the tracking information shows no movement and seeks a refund under eBay's Money Back Guarantee. Other participants advised waiting until the day after the estimated delivery date to open a case or contacting the seller later for a possible relist, but bagum_bagum notes the seller is unavailable until August.
Hi community team,
On 06/07/2026, I purchased a pair of Gucci shoes for £226.26. The estimated delivery window was between 10th July and 17th July 2026.
The seller initially informed me she was away but promised to dispatch the item on 13/07/2026. On the morning of the 13th, realising I would be working late, the whole week, I messaged her to ask if the package could be redirected to a Royal Mail pick-and-drop collection point instead.
She asked me to provide a prepaid label. By that evening, I messaged her back to say I had sorted my schedule, would work from home, once I track the delivery and once the day is confirmed. Therefore, she should proceed to post the item to my original home address as planned.
The seller ignored my message, and I sent her again another one on 14th and 15th asking if she is going to
post my shoes. Only to receive automated "out of office" replies, will be available 15/08/26.
Yesterday, she briefly responded and flatly stated she was refusing to send the shoes. She claimed she "did not trust me" simply because I had inquired about a collection point, despite the fact that I am the buyer spending £226.26 of my own money. She then told me to have eBay step in for refund if want to.
Because the seller has explicitly refused to send the goods and told me to seek a refund, I am requesting a full refund of £226.26 under eBay's Money Back Guarantee. But eBay keep telling me the goods are on the way , the good will arrive today and yet I know the truth . eBay can see since I purchased the shoes, the tracking information has shown absolutely no movement, and there is no evidence that the item was ever dispatched.
I have retained copies of all messages and can provide screenshots if required. I really want my money back.
I have been a member and good buyer in eBay since 2024. This is my worse experience ever. I do know if the seller she is scammer and she joined eBay April 2926 .
bagum_bagum
OP3 weeks agoSorry been a member since 2014
tobiasd4
Mentor3 weeks agoTo get seller protection, seller has to post to address supplied at checkout.
They can't change address because you ask.
Open item not received case tomorrow.
bagum_bagum
OP3 weeks agoI get why she was confused, but we sorted it out and I told her to just post them to my original address! The whole change of address thing was literally just a suggestion because I was stressed about losing the parcel. Delivery drivers always leave stuff on the doorstep, and I live right on a main road with a broken fence. It's so annoying that I'm not getting my shoes now. I wanted them so badly! I wish she’d just understood where I was coming from.
tobiasd4
Mentor3 weeks agoIf seller hasn't blocked you and relists item, you can buy again.
Politely message her and ask.
Make sure you choose correct delivery address at checkout.
bagum_bagum
OP3 weeks agoThe seller…is out of office till 14/08/26 .
bagum_bagum
OP3 weeks agoAlso , hard to find my Size otherwise there few similar shoes on eBay but not My size .
papso22
Mentor3 weeks agoYou can't use the money back guarantee until the day after the estimated delivery date given to you by ebay when you paid.
bagum_bagum
OP3 weeks agoThank you . The final date is today 17th
expected delivery 10th-17th
tressygirl
Mentor3 weeks agoCases are timed to the second for the opening times to the closing .
If the last estimated date for delivery was today, a case for item not received may appear for you to open later today, but if not it will be there for you tomorrow.
@bagum_bagum
bagum_bagum
OP3 weeks agoThank you dear