Purchase not being posted

Question

Hi, i have bought an item from a seller who told me via the seller contact option that he would post my purchase on the 12th and it is now the 16th and he still has not done so. He is using royal mail 48 postage.  He has also not replied to my message regarding him not yet even dispatching the item despite stating clearly that he would do so, albeit a tad rudely and bluntly.The seller has impeccable ratings and  reviews with detailed feedback from his buyers. Not sure what to do as i r...

john1297576 · Accepted Answer

You have 30 days from expected delivery date to open NOT RECEIVED CASES. Seller then has 3 days to respond if not you escalate to ebay. ON NO ACCOUNT close a case based on promises which cannot be enforced.   It does not matter how much you want to receive your purchases, if you do not use the system available to get a refund, then you will run out of time and end up with no purchases and no refund through the ebay system. The system is automated and it is not worth while wasting time commu...