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Purchase history How to contact eBay by phone
Purchased item does not appear on my purchase history not arrived
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Purchased item does not appear on my purchase history not arrived
**peaseblossom**
Mentor2 months agoIf you bought without being logged in you will have been classed as "guest" buyer and here's how to claim:
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=2&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=buying%20as%20a%20guest&context=DEFAULT_BUYER
The other possibility is that the seller has been suspended, and their account and the item have been removed from ebay. If so you would have to contact your payment provider about getting a refund.
If you think it's something else you can ring eBay or request they ring you by viewing this link on your phone - not on a laptop or PC:
https://www.ebay.co.uk/help/eua?id=5190