Prove item is real or prove it is fake? | Member To Member Support

srw_1983 · 2026-06-22T11:47:57.072376Z

Hi AllI have purchased a used item from a seller and I had concerns as soon as I opened the package that the item was fake. The item in question has a serial number that can be used to check with the original manufacturer, which I have done, and the item I have bought does not correspond with the registered item. Regardless of this, the item is extremely poor quality and I have compared to genuine items I already own and it is clear it is not genuine. I contacted the seller with my concerns along with photos comparing the item and also a copy of the serial details checked with the manufacturer showing the item does not match but the seller is refusing to accept it. He claims I have to prove, in writing from the manufacturer, that the item is fake, yet he cannot provide evidence the item is real. He claims the item he sold was bought from eBay so it is eBays fault if it is fake and is refusing to accept a return.Should I have to prove that the item is fake or should he have to prove it is real, considering I have already provided evidence? The seller is threatening legal action against me for defamation because I believe that the item is not genuine.

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